---
title: Maverick of the Month - November 2023
description: "Maverick of November '23: Rebecca Hayden, service delivery. Elevated our clients' (MSP) management."
---

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# [Maverick of the Month - November 2023](https://blog.mavericktechnologypartners.com/resources/maverick-of-the-month-november-23)

 Written by [Maverick Technology Partners](https://blog.mavericktechnologypartners.com/resources/author/maverick-technology-partners) | Nov 30, 2023 3:48:43 PM

      

Congratulations to our Maverick of the Month: Rebecca Hayden!

 

Rebecca joined Team Maverick in July of 2022. She served as a service delivery aggregator, pivotal in elevating our clients' managed service provider (MSP) management to a higher level of maturity and cross-team operational excellence.  Collaborating closely with platform owners in areas such as Server, Network, Virtualization, and Cloud Operations, she actively rode shotgun with these teams.  Her responsibilities included day-to-day management of the MSP, ensuring seamless coordination, and introducing a standardized approach to service delivery, particularly in hardware-related services.  Her leadership and collaborative efforts significantly contributed to streamlining operations and enhancing overall service quality.

 

**1. How long have you been in Information Technology? **

Since 2005

**2. How did you get involved with your current position? **

I applied on Dice and was contacted by Maverick.

**3. What do you enjoy most about your job? **

Getting to know a new team, learning new technology, and helping to solve problems. 

**4. What are your thoughts on the future of the IT industry? **

While there is no shortage of job openings, the market is really tough right now because of so many recent layoffs. Also, I think more jobs will be outsourced. US-based IT professionals will need to continue to build their skills with relevant certifications as well as leadership and soft skills to stay competitive. I also see a current need for Linux and cybersecurity expertise, and I expect that to continue.

**5. What advice would you give to your 20-year-old self? **

Go after your dreams, don't wait, and keep learning and training as you go. 

**6. Where would you go if you won a free trip to anywhere in the world? **

Paris

**7. What are your hobbies or things you like to do in your free time? **

I love to read and enjoy nature by taking walks or visiting local beaches and parks. I also attempt gourmet cooking occasionally. 

**8. What do you enjoy about working with Maverick?**

It has been a pleasure working with Maverick from the start to the end of my most recent contract. They offer competitive wages and benefits. Onboarding was a breeze. The staff is very helpful with payroll, benefits, etc and my recruiter, [Sally Sweeney ](https://www.linkedin.com/in/sallysweeney/)was awesome. 

~ ~ ~

[View full post](https://blog.mavericktechnologypartners.com/resources/maverick-of-the-month-november-23)

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